Customer Reviews
The quality and beauty of the idols I received from GC Treasures exceeded my expectations. Highly recommended!
GC Treasures is dedicated to providing a seamless and secure online shopping experience for those seeking exceptional craftsmanship and devotionally inspired art.
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Refund Policy
At GC Treasures, we strive to provide you with the highest quality religious idols crafted from premium metals. Your satisfaction is our priority, and we understand that there may be instances where a refund is necessary. Please review our refund policy carefully to ensure a smooth and transparent process:
Eligibility for Refund:
Damaged or Defective Items:
If your received item is damaged during transit or has any manufacturing defects, please contact our customer service within 7 days of receiving the product.
Provide clear photographs of the damaged or defective item along with your order number for a prompt resolution.
Incorrect Item Received:
In the rare event that you receive the wrong item, please notify us within 7 days of receiving your order.
We will arrange for the correct item to be shipped to you, and details for returning the incorrect item will be provided.
Cancellation Before Shipment:
If you wish to cancel your order before it has been shipped, please contact us as soon as possible.
Refunds for cancelled orders will be processed promptly, and you will receive confirmation via email.
Non-Eligibility for Refund:
Change of Mind:
Unfortunately, we cannot issue refunds for items due to a change of mind or personal preferences.
Customized or Personalized Items:
Items that have been customized or personalized according to your specifications are not eligible for a refund.
Refund Process:
Contact Customer Service:
To initiate a refund, please contact our customer service at customer-service@gctreasures.com within the specified timeframe.
Provide Necessary Information:
Include your order number and provide detailed information regarding the reason for the refund request.
Return Instructions:
If applicable, our customer service team will provide instructions on returning the item.
Inspection and Approval:
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Processing:
If approved, the refund will be processed to the original method of payment within a reasonable timeframe.